Process Improvement

Developing Change Management Expertise

Students who complete this certificate will develop an understanding of the tools and methodologies necessary to recognize areas of change and how to communicate the change within an organization.

Skills developed

1. Development of business processes
2. Use of Visio in documenting processes
3. Use of Six Sigma in process improvement

Required courses

• MA130 Elementary Probability & Statistics w/Spreadsheets
• MA131 Elementary Probability & Statistics Lab
• ET235 Customer Discovery
• MG370 Operations Management
• MG372 Process Improvement

Process Improvement Certificate Plan