Student FAQ

A. Big Blue Access is Millikin’s course material program. It is administered through the Millikin Online Bookstore and it provides all students with all of their required course materials on the first day of class at one affordable price.

A. Although all students pay the same tuition and fees, regardless of their major, there is still a financial disparity in the costs of textbooks and other course materials. To address this issue and promote equal academic opportunities for all students, this program adopts a pricing model for course materials that aligns with the other costs of attendance. By doing so, it aims to reduce the financial disparity and ensure that all students, regardless of their field of study, have access to the educational resources they need in order to succeed.

A. Visit the website at millikin.textbookx.com and log into the website with your MyMillikin account. Your "Student Homepage" will appear which will list all of the courses that you are registered for plus all of the materials that you will receive.

A. Yes, all students at Millikin University are included in this program.

A. Yes, all terms are included in the program.

A. Yes. You can choose to opt out if you like, though we strongly encourage everyone to take advantage of this program because it offers discounted course materials with the advantage of being ready for your classes on the first day. If you wish, you can choose to opt out of the program for the Fall 2024 semester until August 25. To do so, visit the website, log in with your student account, click "my courses" and then click the "opt out" option. You may not opt out on a course-by-course basis. 

Please note that if you opt out, you will be responsible for obtaining your course materials on your own. Textbooks will not be kept in stock to sell on campus. In addition, students will be charged if materials are not returned. If you opt out after books have been shipped or have been picked up, they must be returned or your account will be charged the per credit fee. If you choose to opt out and have not picked up your materials, a refund of the Big Blue Access fees will appear on your student billing statement. Books can be returned to the Big Blue Access area in Blackburn Hall. Digital materials will no longer be accessible after opt out.

A. Yes, you have until the given opt-out date to decide whether to participate.

A. No, the bookstore will send a confirmation email so that you know what materials you will be receiving, but you do not need to take any action to ensure the materials are delivered.

A. This program provides a mix of physical and digital texts and often depends on faculty choice and availability. You can log into your bookstore account to see which items are physical and which are digital.

A. This program provides a mix of physical and digital textbooks. If a digital-only text is assigned, students have the option to purchase a print accompaniment in addition to the digital text that they will automatically receive as part of the program. If you wish to buy physical texts, you can select them and check out as you would on any other ecommerce website. Pay with credit, debit, PayPal, Google Pay, or ApplePay.

A. Yes! The bookstore sells various course supplies and other items. You can browse and order like you would on any other online retail store.

A. No, physical textbooks do not need to be returned. Students are allowed to keep their materials. If students would like to recycle their items, bins will be set up in the University Commons.

A. Go to the designated campus pickup location in Blackburn Hall.

A. The school will send out several notifications reminding you to pick up your books. If you do not pick them up, you will still be charged for the materials. Abandoned items will become property of the school.

A. All digital course material access information will be emailed to you on or before the first day of class. Depending on the item, materials will be available through your LMS account, a publisher website, or through VitalSource. If you ever need a reminder about what digital course materials you should have access to, visit your eLibrary in your bookstore account to see a master list.

A. Vitalsource, the main platform through which the bookstore delivers digital items, is fully accessible. If physical copies of materials are needed, students should contact the school’s accessibility office on a case-by-case basis.

A. The cost is added to your student account and calculated on a flat fee per student at $23 per credit hour, regardless of how much each individual textbook costs.

A. The fee will be added to your student account.

A. Refunds will be processed in accordance with existing deadlines and procedures.

A. Adding a class: The bookstore will continually check for new enrollments in classes up until the add/drop date, so any new materials that are needed will continue to be processed. To check the delivery status, visit your bookstore account and click “Track.”

A. Dropping a class: If physical items were delivered to you, you will receive an email with return instructions to send the books back. For digital course materials that have not been accessed, codes will be deactivated and you will no longer have access to the materials. If you have already accessed digital course materials for dropped courses, please contact the bookstore for further instructions.

A. Contact the bookstore at millikin.textbookx.com/help#/.

A. If you've recently added a course, then the order might still be on its way. Visit the website to review your personalized Student Homepage, which will show you when items arrived or if they are still on their way. You can also contact the bookstore for a status update or to review your account in case there is a discrepancy.

A. If there is a problem with the items that were delivered, the bookstore will replace them as needed. Contact them via the Help page on the website.

A. Contact the bookstore through the website and they will assist you. Make sure to include your email, course name, course section, and the isbn of the missing item.