Assistant Director of the University Commons and Conference Operations

The Assistant Director (AD) of the University Commons is a 12-month, salaried position reporting to the Director of Student Development/Richards Treat University Center. The AD’s primary functions include the daily administration, management, and supervision of Campus Scheduling, evening, and weekend supervision of student staff within the University Commons, and support of programming within the University Commons. This position is live-on, with on-call responsibilities as needed. 

The Assistant Director (AD) manages the University Commons and ensures logistical support to campus and external clients through the management and coordination of the University scheduling and events management system. The AD’s primary functions include the daily administration, management, and supervision of Campus Scheduling, evening, and weekend supervision of student staff within the University Commons, and support of programming within the University Commons. The position requires some evening and weekend hours to support operations and signature events. 

Primary Responsibilities:

1. Administer and oversee the University scheduling and reservation system (25Live) for the entire campus and work with IT in making sure systems are functional and efficient; ensure integrity of reservation data, create and run reports, maintain accurate equipment and service inventory.
2. Oversee and coordinate event management for multiple campus facilities, with special emphasis on the University Commons, ensuring appropriate and timely interaction with facility users and event planning; assist with the design and enforcement of University Commons policies and procedures; assist with the management and operation of the Summer Camps and Conferences Program.
3. Assists with the management of a dynamic student center operation that includes the supervision of an 87,000 square-foot fusion student center/library facility.
   1. Assist with and oversee a comprehensive student employment program ensuring meaningful performance learning opportunities. Interview, hire, train, supervise, develop, and evaluate student employees.
   2. Assist with oversight of the daily operation of the University Commons and Information Center to include ensuring proper set-ups, teardowns, operational logistics, and cleanliness; Collaborate closely with Housekeeping, Campus Dining, Facilities, and Public Safety and other service providers to ensure an environment that is conducive to healthy and safe learning, gathering, and programming. 
   3. Ensure top-quality customer service by researching, proposing, and implementing best-practice initiatives; collect and analyze patron data, usage information, etc.
4. Manage university campus and conference operations including hiring and managing a student summer staff.
   1. Actively solicit new rental business and summer camps and conferences for the Commons by interacting with community professionals and organizations to educate on amenities Millikin has to offer and to create interest in utilizing Millikin facilities.
   2. Collaborate with university constituents to bring camps and conferences to Millikin during the summer months to meet or exceed revenue expectations. 
5. Assist with University-wide retention initiatives.
   1. Support and assist at alleviating student success barriers and assisting students with ongoing success toward graduation.
   2. Serve on retention committees and initiatives to assist in student persistence.
   3. Assist with research and compilation of data to inform campus constituencies regarding attrition and retention statistics and data.
6. General Responsibilities and Expectations
   1. Engage in Student Affairs opportunities to support individual students and organizations and further foster a sense of pride and spirit in the Millikin experience.
   2. Conduct assessment opportunities to measure success of University Commons operations to include the camp and conference schedule, as well as Student Affairs overall as assigned by the Vice President.
   3. Other duties as assigned.

Minimum Position Qualifications:  Education and Experience:

• Bachelor’s Degree required, Master’s Degree in Student Affairs, Higher Education Administration, or related field preferred.
• Experience in student union management or related areas required.
• Facilities management experience preferred.
• Experience supervising part-time and/or student employees.
• Demonstrated ability to utilize technology at an advanced level (software, hardware, media equipment, etc.).
• Superior written and verbal communication skills and the ability to present information to a wider audience.
• An ability to manage a flexible schedule; evenings and weekend hours will be required.