FAQs
Is the center handicapped accessible?
- Seating: Kirkland’s main auditorium has eight Wheel Chair Accessible spaces accompanied by six Handicapped Accessible seats located on the main floor in the House Standard section. Handicapped seating is not available in the balcony. Albert Taylor Theatre and Pipe Dreams Studio also have Handicapped Accessible seating and Wheel Chair Accessible spaces located on the main floor of the auditoriums. To obtain more information on Handicapped seating, please contact the Kirkland Ticket Office at 217.424.6318. Handicapped Accessible seats may only be purchased by handicapped individuals, even if all other seats are sold out.
- Parking: During performances, Kirkland Fine Arts Center's main lot has 10 handicapped marked spaces. Once these spots have been used, Kirkland is unable to provide a designated location for patrons with disabilities to park. Patrons are encouraged to arrive early if they need these spaces. Additional options include Valet Parking, patron drop-off in front of the Center, and parking across Fairview Avenue in the Westminster handicapped marked spaces. For performances in Albert Taylor Theatre, handicapped patrons should park in the Staley Parking Lot located off of West Main Street and use the Northwest entrance to Shilling Hall. To obtain more information on Handicapped parking, please contact the Kirkland Ticket Office at 217.424.6318.
- Assisted Listening Devices: Patrons may request Assisted Listening Devices from the Kirkland Ticket Office the day of a performance for events in Kirkland Fine Arts Center. These wireless devices are connected to Kirkland’s main sound system so that patrons with hearing impairments may better listen to the performance.
- Ordering: We encourage you to visit or call the Kirkland Ticket Office at 217.424.6318 to purchase Handicapped seating. Handicapped seating and accompanying seats are available online. Please call the Ticket Office if you are unsure about ordering online.
What forms of payment do you accept?
Kirkland Fine Arts Center accepts all major credit card payments including Visa, MasterCard, Discover, and American Express online, by phone, and in person. Additionally, personal checks addressed to Millikin University and cash are accepted at the Kirkland Ticket Office window.
How is Kirkland’s seating set-up?
Kirkland Fine Arts Center Auditorium seats 1,903 people. Continental seating includes 30 rows on the main floor as well as balcony and loge seating. The Auditorium has eight Wheel Chair Accessible spaces accompanied by six Handicapped Accessible seats. Because there are no obstructions within the auditorium, every seat has excellent visibility of the stage and outstanding acoustics. View the seating chart.
Can I order tickets via e-mail?
Unfortunately, Kirkland cannot accept e-mail orders at this time. If you have any questions about upcoming events you can e-mail Kirkland at kfac@millikin.edu and a ticket office representative will address your concerns as soon as they can.
What if I want to pick up my tickets the night of the show?
Will Call allows our patrons to have their purchased tickets held at the Kirkland Fine Arts Center Ticket Office to be claimed at a later, more convenient date and time. These tickets can be picked up from the Kirkland Ticket Office during normal business hours prior to the event or on the night of the show. To claim their tickets, patrons must present a photo ID to the Ticket Office Staff. If a patron wishes to claim their tickets the night of the performance, the tickets will be available at a designated location in the Center’s main lobby. Patrons who plan to have another individual retrieve their tickets, must have informed the Ticket Office Staff prior to the event date.
Do you offer any discounts on group purchases?
Kirkland Fine Arts Center offers discounts on ticket orders of 10 persons or more. Call 217.424.6318 for more information.
Can I purchase my tickets for the entire season at once?
You can purchase your tickets to Kirkland Fine Arts Center performances in a season ticket package on our ticketing page, or by phone at 217.424.6318. For current pricing and packages, please contact the Kirkland Ticket Office by phone at 217.424.6318 or by e-mail at kfac@millikin.edu or simply stop by the Center.
Can I reserve seats without purchasing the tickets?
Because of the large demand for tickets, Kirkland Fine Arts Center does not reserve unpaid tickets. You can place your order online, by phone, or by stopping into the Kirkland Fine Arts Center Ticket Office.
What happens if I arrive late?
Late audience members will be seated at the Kirkland Fine Arts Center staff's discretion. Late patrons may be seated in a section other than the one assigned in order to avoid audience distraction.
Do I receive a discount as a Millikin student?
Millikin University students can receive one complimentary (free) ticket to any Kirkland Fine Arts Center Series performance by visiting the Kirkland Fine Arts Center Ticket Office with their Millikin Student ID. Complimentary tickets are unavailable starting one (1) hour prior to every show. Discounted tickets may still be purchased. Students may also purchase tickets to Millikin University Theatre and Dance Department productions held in Kirkland, Pipe Dreams Studio Theatre, and Albert Taylor Theatre at the Kirkland Fine Arts Center Ticket Office for a discounted price. Complimentary student tickets must be picked up no later than one (1) hour prior to each performance.
Do you offer facility tours?
Front-of-House and Backstage tours are available for groups of eight or more. Private tours are scheduled between the hours of 10 a.m. and 5 p.m. Monday through Friday. Reservations are required by contacting Bryan Diver at 217.424.3925. Special accommodations for handicapped patrons may be made.