Security Officer and Dispatcher

SUMMARY:

This position serves a dual role as a Public Safety security officer and dispatcher for the institution.  Ensuring the safety of the community via diligent patrol, life safety checks, and service to the campus community.  They also ensure the safety of the community, via monitoring of campus alarm systems, phone lines, radio network, weather/news sources, handling walk in customers, and acting as an ambassador of the department and University. 

This position has been designated as an “Essential” Employee under the Emergency Preparedness Plan in order to ensure that University operations continue uninterrupted during periods of public health or other emergencies, including those that require Millikin University to close or restrict operations.            

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Act as the first point of contact for any emergency or non-emergency calls and are responsible for assisting the caller to a department and/or assisting the caller as needed
2. Manage a multi-line control system and be able to use it in a high-pressure or emergency situation
3. Use a wide variety of communication systems to answer and respond to customer questions, including phones, computers and radios
4. Daily patrol activity to ensure campus safety and security
5. Security staffing of special events and programs
6. Life safety checks of campus buildings and systems
7. Securing and un-securing of campus buildings and classrooms
8. General Investigation and reporting of incidents on campus
9. Enforcement of University rules and regulations
10. Maintain secure control of lost and found or evidentiary items
11. Act as a first responder in crisis situations, including medical emergencies
12. Observe and report any suspicious activity, threats to campus safety, or other concerns
13. Provide safety escorts to campus community members as needed
14. Act as customer service representative for the department
15. Monitor and use university radio network to support Public Safety personnel in the field
16. Monitor and respond to university alarm (fire/burglar/panic) systems
17. Monitor university access control system
18. Monitor weather alert radio
19. Monitor radio scanner for potential safety threats to campus
20. Maintain department databases, including parking program
21. Administer sign out of key sets and issued keys
22. Administer sign out of university vehicles
23. Serve as 24-hour contact point for University administration
24. Utilize the crisis communication networks for the institution as directed
25. Other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.    

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team-approach and focus on results while working under pressure in a dynamic environment. Customer, budget, quality and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask to meet deadlines with accuracy and attention to detail. 

 Minimum Education and/or Experience  

• High School Diploma/GED required; Associates degree or higher preferred
• Prior Military, Corrections, Law Enforcement, Dispatch, Security preferred. 
• Microsoft Office Suite
• First aid/CPR/AED
• Criminal/civil/regulatory investigations
• Strong verbal, written and interpersonal skills
• Ability to organize
• Problem solving
• Attention to detail; time management; work prioritization to meet deadlines
• Ability to adapt and adjust sometimes on short notice
• Mental toughness to perform and lead during crisis.