Division of Student Affairs

Job Description




Position Title:  Student Behavioral Health Care Manager

Department: Student Mental and Behavioral Health Services

FLSA Category:  Exempt               


Working Relationships:

  • Reports to: Director of Student Mental and Behavioral Health Services
  • Works Closely with: Faculty, Employers, DMH/Millikin Clinic Medical Staff, Student Development Team, and Students
  • Directly Supervises:  N/A


Job Summary:  The Student Behavioral Health Care Manager typically oversees a caseload of approximately 100-150 students. The manager supports the Director of Student Mental and Behavioral Health Service and other members of the treatment team by coordinating intake, assessment, and treatment; providing proactive follow-up by alerting the treatment team when the student is not improving, supporting medication management, and facilitating communication with members of the treatment team. The manager also offers brief counseling (using evidenced-based and trauma informed techniques) and helps facilitate changes in treatment if warranted. As a team member within Student Mental and Behavioral Health Services, the Care Manager is engaged in direct clinical service work up to 75% time.



All employees are expected to uphold the values of the University.  At Millikin University, we value:

  • Commitment to the discovery of knowledge
  • Civil debate
  • Passion and enthusiasm
  • Dignity and respect for individuals
  • A diverse and inclusive community
  • Integrity and responsibility
  • Advancement of the greater good


Primary Responsibilities:

  • Utilizing a trauma-informed approach, provide short-term student, individual counseling, as well as case management and crisis intervention for high need students
  • Employ assessments to best manage student cases and influence proper referrals
  • Assist staff in implementation of student conduct related prevention and diversion programs, as well as residential outreach programming related to behavioral health
  • Support on-call staff and provide after hours on-call support, educational programming, including seminars and workshops to address preventative and developmental needs of students
  • Performs other related duties as assigned by the Director of Student Mental and Behavioral Health Services to advance the mission of Student Development and student welfare.


Minimum Position Qualifications:

  • A master’s degree in counseling or social work as well as clinical licensure in Illinois at the LCPC/LCSW or above level is required
  • Excellent clinical skills for diverse and high stress populations
  • Demonstrated experience in crisis intervention and management
  • In-depth understanding of the changing demographics and behavioral health needs of college students and adolescents
  • Excellent communication skills and a good understanding of cross-cultural communication
  • Experience with alcohol and other drug treatment and programming.


Other Skills Preferred:

  • Experience in the development and creation of innovative student service programs.
  • Demonstrated understanding and strong commitment to diversity and inclusion.
  • Experience in academic plans and working with students with disabilities.
  • Ability to work in partnership with staff, faculty, administrators, and student leaders.
  • Understanding of student development with competence in departure theory, involvement theory, and other student development theories.
  • Ability to work in a fast-paced and demanding environment, meet deadlines, manage multiple tasks, and reprioritize projects as needed.

Software Applications/Access required for position:

  • TargetX for Retention
  • Medicat


Work Environment:

 Manual Dexterity: 

  • Dexterity to operate a keyboard

Physical Effort:

  • Typically sitting at a desk or table
  • Occasionally lifting 25 lbs. or less
  • Intermittently sitting/standing/stooping

Working Conditions:

  • Typical working conditions found in most administrative work areas

Hazards:  None