Division of Fine Arts

Job Description



Position Title:  Marketing and Patron Relations Manager

Department: Kirkland Fine Arts Center/College of Fine Arts 

FLSA Category:  Exempt                         


Working Relationships:

  • Reports to: Director, Kirkland Fine Arts Center 
  • Works Closely with: Dean/faculty/staff of the College of Fine Arts, Marketing and Media             Relations 
  • Directly Supervises:  student front-of-house staff and interns


Job Summary:  The Marketing and Patron Relations (MPR) Manager for Kirkland Fine Arts Center (KFAC) and the College of Fine Arts (CFA) develops marketing and sales strategies for performing arts events at Millikin University. Millikin uses AudienceView ticketing systems, and the MPR will generate marketing data and reports for all CFA/KFAC events.  Will also provide support for events and programming for the Millikin Community Arts Academy, summer camps, and community engagement activities.

Millikin’s primary performance venues include KFAC (2000-seat roadhouse), Albert Taylor Theatre (270-seat proscenium) and the Rogers Theatre (250-seat flexible/courtyard theatre) in the new Center for Theatre and Dance.  The combined CFA and KFAC performance and concert seasons typically feature over 40 performances and university events including theatre productions, symphony and ensemble concerts, and professional visiting artists.  The Ticket Office handles sales of over $250K or 30K tickets per year.



All employees are expected to uphold the values of the University.  At Millikin University, we value:

  • Commitment to the discovery of knowledge
  • Civil debate
  • Passion and enthusiasm
  • Dignity and respect for individuals
  • A diverse and inclusive community
  • Integrity and responsibility
  • Advancement of the greater good


Primary Responsibilities:

  • Create and manage Arts@Millikin listings of events/ticket links across websites of KFAC and CFA
  • Manage event promotions across all KFAC and CFA social media pages
  • In collaboration with the KFAC Director and CFA dean and faculty, research and develop marketing, messaging and sales strategies to enhance audience engagement
  • Work with Marketing and Media Relations on promotional materials (print, media, web)
  • Meet with the Friends of Kirkland (donors)
  • Develop a KFAC/CFA advisory group to promote engagement, enhance patron services, solicit sponsorships from local businesses and individuals, and provide advice and feedback on programming
  • Monitor and analyze data from AudienceView regarding sales, attendance, and patron information
  • Provide patron management support at specified events
  • Train and supervise student workers and interns as assigned
  • Provide support for summer camps and other arts activities that serve the community


Minimum Qualifications:

  • Experience in marketing, sales, and public relations, including research and strategy, preferably in the non-profit performing arts sector
  • Excellent digital media (web and social) skills
  • Excellent written/oral communication skills
  • Strong interpersonal skills in a public-facing position
  • Proficiency in Microsoft Office suite


Work Environment:

Manual Dexterity:

  • Dexterity to operate a keyboard 

Physical Effort: 

  • Typically sitting at a desk or table
  • Occasionally lifting 25 lbs. or less
  • Hearing and visual acuity within normal range

Working Conditions:

  • Typing working conditions found in most office and front-of-house environments


Hazards:  None



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