Updated: June 5, 2020 - 10:30 a.m. CST

Frequently Asked Questions Regarding Millikin's Response to COVID-19

At this time Millikin University’s campus will remain open to faculty, staff and students. This includes our residence halls, academic buildings and offices. University buildings and operations are not open to the public. Questions about Millikin's response to COVID-19 should be sent to stdev@millikin.edu. Please check back frequently as we continue to answer more frequently asked questions related to our COVID-19 response.


Campus Safety

  • Are there any cases of COVID-19 on campus or in the surrounding community?
    • Yes, the Macon County Health Department confirmed the first two cases of COVID-19 in Macon County at 7:00 p.m. on Friday, March 27, 2020. These cases are not connected to Millikin University in any way.
  • What if there is a confirmed case on campus?
    • The University has a robust pandemic and related isolation plan. If a case is confirmed on campus, that individual will be sent home or placed in a University isolation room, away from the general community, where they will remain until they are fever free for 48 hours. We will follow all local health department COVID-19 quarantine requirements.
  • What are the University’s plans in the event of a statewide or nationwide shutdown?
    • We will follow the guidance of our local, state and federal agencies. We will not force residential students to move out, but service and meals may be more limited. At this time, we believe it will be acceptable for students to shelter in place in the residential units.
  • What precautions are being taken by the University to protect students, faculty and staff from COVID-19?
    • Primarily this includes imposing social distancing where appropriate, limiting non-essential travel both domestically and internationally, and generally elevating preventive hygiene practices across the campus. An Employee Return to Work Safety Plan was also released.
      • Staff will be establishing new modes of working and meeting in order to minimize contact.  
      • Instructors are moving instruction to online or other distance methods. We are restricting meetings and gatherings, and group programming will cease.
      • Residential staff is trained to properly refer students who are ill and to promote preventative hygiene practices.
      • Millikin University Facilities is increasing cleaning and housekeeping measures with a focus on restrooms and common areas. 
  • What should I do if I feel sick and believe I may have been exposed to COVID-19?
    • According to the CDC (Centers for Disease Control and Prevention), if you feel you may have been exposed to COVID-19 or you are experiencing fever, cough and/or shortness of breath OR if you have had close contact with someone showing these symptoms who has recently traveled from an area affected by COVID-19, please follow the guidance below. Do not go in person to any medical provider without first speaking to medical staff over the phone for advice.
    • Students should call the Millikin/DMH Health Clinic at 217.424.6360 during business hours. On-call staff is available after hours by contacting Millikin Public Safety at 217.464.8888.
    • Faculty and staff should contact their primary care providers. 
    • The Illinois Department of Health has also established at COVID-19 Hotline at 1-800-889-3931.
  • What should I do if I am diagnosed with COVID-19?
    • Your provider will alert the Macon County Health Department and share with you the CDC recommendations for self-quarantine. You will not be able to come to work or school until you are symptom free for 48 hours without medication. Students are asked to return home should they test positive for COVID-19.
  • Are student health services still being provided on campus?
    • Yes, our Millikin/DMH Clinic is providing care to students and employees. We are asking that you call ahead to 217.424.6360, as we will begin operating on an appointment-only basis. No walk-ins will be accepted.
  • What steps can individuals take to help prevent the spread of COVID-19?
    • Millikin University asks that all members of the campus community follow the CDC guidelines in regard to prevention:
      • Practice social distancing. Do not meet in groups, and do not go to or participate in activities in crowded places. Try to stay at least six feet away from other individuals.
      • Wash your hands with soap and water for at least 20 seconds.
      • If soap and water are unavailable, hand sanitizers with an alcohol concentration of at least 60 percent can be used.
      • Avoid touching your eyes, nose and mouth with unwashed hands.
      • Stay home when you are sick, especially if you have a fever over 100.4 degrees Fahrenheit; you should be fever free for 48 hours before returning to work or school.
      • Cover coughs and sneezes by using a tissue or elbow.
      • Avoid close contact with people who are sick.
      • Clean and disinfect frequently touched surfaces and objects.

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Housing and Dining

  • Is the University restricting visitors to campus residences?
    • Yes. Non-Millikin University visitors will not be permitted in campus housing. Only those students who reside in a residential facility, and authorized University staff, may have access to residential facilities.
  • Is campus open for summer housing?
    • Yes, in our apartment complex. Students needed to sign and complete a move in by June 1st.

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  • Has the University restricted travel?
    • Millikin University has suspended all University-sponsored, non-essential domestic and international travel for the foreseeable future. Determination on future travel will be made as soon as possible. We also request that members of the community practice good judgment in personal travel, with the understanding that members of the community could be subject to quarantine should they travel to any area of heightened risk of COVID-19, as defined by CDC guidelines.
  • If I travel to a region the CDC has labeled as high-risk, do I need to self-quarantine?
    • Individuals who have traveled to a COVID-19 Level 3 area should quarantine at home for 14 days. If you have experienced any illness, you must be symptom free for at least 48 hours before returning to campus or provide a physician’s note authorizing your return. For more information, visit the CDC website at: https://www.cdc.gov/coronavirus
  • Will students returning from travel be permitted to stay in their on-campus residence for the 14-day self-quarantine?
    • No, we are not permitting students who have traveled from high-risk areas to quarantine on campus. However, a student may choose to quarantine away from Millikin and then resume their residency on campus after the 14-day period, provided they are symptom-free.

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Events, Meetings and Visitors

  • Is the University canceling events? For how long?
    • Millikin University is canceling all in-person camps and conferences programming for the summer of 2020. Out of concern for our students and community, the University will not be renting its facilities for external program use during the summer months.
  • Will the University continue Campus Visit Days and/or campus tours for prospective students?
    • The Office of Admission is currently offering Online Information Sessions, open to first-year and transfer students. Individual campus visits will be available starting July 8.
  • Are athletic events canceled?
    • All Millikin athletic teams have canceled their athletic events for the remainder of the semester.

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Delivery of Coursework and Support Services

  • When will courses re-commence?
    • Courses re-commenced on March 23, 2020.
  • Are all courses moving to an online format?
    • Beginning on March 23, all courses will be delivered in online or other distance-learning modes for the remaining weeks of the semester. The exact mode of delivery will vary from faculty-to-faculty and course-to-course, with the goal of continuing the semester so that students will not lose progress toward degrees.
  • Will online courses be presented “live,” or can students view lectures, discussions, etc. at a different time?
    • Online courses will look different for every student and for every discipline. We ask that students to re-familiarize themselves with Moodle and check their Millikin email often. Faculty are working hard to transition course content and learning goals to remote delivery. Tutoring and supplemental instruction will be offered online for any student needing extra academic assistance and support.
  • What if I do not have access to a computer, Wi-Fi, or have the technological support or equipment at home to participate in alternative modes of learning?
    • Students without technological support or equipment may wish to remain in campus housing so they have access to University resources. Students may contact Student Development at 217.424.6395 for assistance connecting to these resources.
  • How will labs and performances required for credit be completed?
    • The Office of the Provost will work with faculty on how to best deliver the curriculum.
  • Whom should I contact if I have difficulty with online course technology?
    • Students having online course tech difficulties should contact the IT Helpdesk at 217.362.6488 or infotech@millikin.edu
  • Will my internship, practicum, clinical or student teaching continue?
    • All learning experiences will be managed by the overseeing faculty member. Please reach out to the faculty advisor or chair for further instruction.
  • I receive disability services at the University. Whom should I contact for assistance?
    • Students may continue working with the Center for Academic and Professional Performance. Students may call the CAPP at 217.362.6424.
  • What library resources are available for students? 
  • What campus spaces will still be available on campus for students who remain?
    • The following campus spaces will be open Monday through Friday, 11 a.m. to 8 p.m.: 3D Art Studio, KFAC Studios, PMC Instrument and Practice Room, Leighty Tabor Science Center and Scovill computer lab area. In order to access the 3D Art and KFAC studios, students must contact Art Dept. Chair Lyle Salmi at lsalmi@millikin.edu, and then contact Safety & Security to be let in. The Library and University Commons functions are currently closed to-in person service.  
  • What services will still be available on campus for students who remain?
    • All student services will remain open. This includes, but is not limited to, housing, dining, academic support services, and medical and mental health services. Social distancing will be prioritized in all interactions, and electronic means may be used for appointments. 
  • I have chosen to stay on campus. What type of engagement can I expect during the rest of the spring semester?
    • There are many students who have elected to remain on campus and reside in campus housing. While Millikin will be following all guidance related to social distancing, we will also be providing the highest level of service and care possible during this challenging time. Now, more than ever, checking your Millikin email multiple times a day will be critical. We will be having many of our events, meetings, and program digitally through video and electronic means. Each Monday, students can expect to receive a weekly campus email that details how students can receive support and stay engaged.

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Internships and Student Work

  • What about my on-campus work that I rely on to pay my expenses?
    • Students are welcome to continue to work on campus or remotely from their permanent home address, with supervisor approval. We ask that students work with their direct supervisor to develop a plan to be able to complete work from home. We will make every effort to provide employment for students who remain on campus, however, we cannot guarantee that work assignments will be the same.  
  • I have a paraprofessional or contracted student position — will I be paid?
    • If you have a position that is paid by stipend (you do not record hours), you will continue to receive your current stipend. If you receive other compensation, such as housing or dining waivers, you will continue to receive this benefit as long as you continue position-based work at the direction of your supervisor.

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International Students

  • Will my visa status be affected if I am required to complete all of my coursework online?
    • U.S. universities received guidance from the Department of Homeland Security that allows students to continue this semester’s courses online without jeopardizing their immigration status. This means that you must continue to be enrolled full-time and be making normal progress toward the degree. Regardless of where you are participating in online classes, your immigration status will remain active. Please note that this is a temporary accommodation in place until this health crisis ends and in-person classes resume.
  • If I leave the U.S. and continue my courses online from abroad, will my visa status be impacted?
    • Remember that when classes resume in person you must return to campus to maintain your immigration status. If you complete your spring semester abroad then you are considered full-time enrolled until the end of the semester and then you are entitled to your annual vacation. According to the immigration regulations, an F-1 or J-1 student is in status during the annual (or summer) vacation if the student is eligible and intends to register for the next term. 
  • If I leave the U.S. (or am already outside the U.S.), will I be able to return? If so, what should I do in order to return?
    • Effective as of 11:59 p.m. on March 13, 2020, all foreign nationals who were physically within the Schengen Area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) during the 14-day period preceding their entry or attempted entry into the U.S. may not enter the U.S. for 30 days as announced in the Presidential Proclamation on Certain Additional Persons Who Pose a Risk of Transmitting Coronavirus. It is impossible to predict if and when further restrictions will be put in place by the U.S. administration for travelers returning from high risk countries. If you are currently outside the U.S. or plan to travel outside the U.S., we recommend that you continue to monitor travel updates by CDC (Centers for Disease Control and Prevention).

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Student Financial Services

  • When will a determination be made about refunds for room and/or board?
    • The University will provide a pro-rated refund for spring term student housing and dining costs. We are pleased to be able to offer this option to our students and families and continue to support those students who choose to remain in their campus housing assignments. See this memo sent from VP Prange on April 9, 2020 for full details.
  • Will billing statements continue to be sent for the spring semester? 
    • April student billing statements will be delayed until we are able to process any refunds on student accounts and will resume after the refunds have been applied. We will provide notification when this date is determined.
  • What if my parent’s employment has been affected by COVID-19 and I'm having trouble making payments? 
    • Late fees have been suspended due to the uncertainty and delayed billing process so penalties will not compound if you cannot make a payment. If you need to cancel a scheduled payment you may do so prior to the scheduled date. Please contact the Student Financial Services office to have the payment canceled.
  • Can I still make a payment on my account? 
    • You may still make online payments and send in check payments during this time. Although we are working remotely, we are processing check payments twice per week.
  • Who do I contact for financial assistance or if I have questions regarding my student account?
    • Please contact the Student Financial Services Office at 217.424.6317 or via email at studentfinancialservices@millikin.edu. If a payment needs to be canceled, please email us or call 217.424.3664. Although we are working remotely due to COVID-19 restrictions, we are returning messages and emails daily. Thank you for your patience and understanding as we navigate this ever-changing landscape.

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Residence Hall Move Out

The residence halls are set to close at 5pm on Friday, May 15, 2020. You may move out before or by this time. Because residents have the opportunity to move out before or by May 15 at 5pm, move out will not be scheduled with an RA; instead, you will sign out for an independent checkout time at THIS LINK and complete your move out at that time. We ask that students limit move-out assistance to no more than one (1) outside guest as we maintain social distancing procedures related to COVID-19 and that all students and guests abide by the state of Illinois procedures of wearing masks when in public and inside visited spaces. 

All residents must vacate. Residence Halls are closed during summer break. Once the move-out time has passed, your room will be checked for vacancy. Please contact the Office of Campus Life (campuslife@millikin.edu) or Nicole DeLiberis (ndeliberis@millikin.edu) with any questions about your belongings. The University cannot be held responsible for items left in buildings.

Campus Life advises that each resident moving out of the halls takes the following steps:

  • Prepare your belongings to leave - this means throwing out trash, packing, mailing back books, etc. 
  • After you finish final exams and before leaving campus for the summer, remember to:
    • Raise blinds
    • Double check desks, shelves, closets, and dressers for items
    • Clean room and empty trash
    • Lock door
    • Turn in key to Walker Hall/Public Safety and complete the Electronic Checkout form (link given upon key return)

Additional notes:

  • Students living in residence halls who will be moving into The Woods Apartments at Millikin may stay in their current residence hall room through June 1 but must notify the Office of Campus Life by no later than Monday, 5/11/2020 via email.
  • International students who are taking the charter bus to Chicago O’Hare will depart on Monday, May 18 at 7:30 am from the DISC Parking Lot. Sign up for this charter was due to the Center for International Education (CIE). Please contact Nicole DeLiberis (ndeliberis@millikin.edu) or Briana Quintenz (bquintenz@millikin.edu) or check the International Students 2019-2020 Facebook page for more information. 
  • The University Mail Room forwards all student mail to the home address listed on the online campus directory on MyMillikin. If an address change is needed, contact Mail Services at 217.424.6320 or 217.420.6799, prior to leaving campus.
  • If you’re not returning to Millikin in the fall, you must: Complete an exit interview with a member of the Campus Life staff and notify the Registrar’s Office at 217.424.6217 for official withdrawal information. 
  • The Woods Apartments at Millikin is a gated, privately-owned student living complex that partners with Millikin to house over 600 students. Its luxury apartment-style living offers the ultimate living experience for upperclassmen. Units have private bedrooms with a full kitchen, washer and dryer, private deck or patio, and modern furnishings. The Woods amenities include a pool, fitness center, and computer lab. If you have not signed a lease for 2020-2021 please do so today by calling 217.464.8635
  • Textbook Information: If you purchased your books through the Center for Academic & Professional Performance (CAPP), please work with CAPP to return your books by emailing capp@millikin.edu. Otherwise, follow the links below where you can find information from millikin.ecampus.com with instructions on how to:
    • Return your textbooks
    • Sell your textbooks (before 5/24)
    • Order summer and fall textbooks

If you have any questions or concerns about residence hall move-out, please contact campuslife@millikin.edu as soon as possible.

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