Manager of Career Success and Professional Development
- FLSA Category
Position Title: Manager of Career Success and Professional Development
Department: Student Affairs
- Modality: In-person.
All positions in Student Affairs are expected to uphold and fulfill the mission, vision, values and traditions of Millikin University and the Division of Student Affairs. The position is a full-time, in-person, 12-month, salaried position that provides daily administration, management, supervision, and evaluation of critical responsibilities related to the successful operations of career services and revenue-generating career events. The position requires occasional evening and weekend hours to support operations and signature events and will perform additional responsibilities related to operational and mission-critical needs.
Examples of the essential responsibilities for the position include:
Student Engagement (50%)
- Promoting Inclusion, Diversity, Equity, Accessibility, and Sense of belonging (e.g., foster welcoming environment; participate in and ensure staff participation in appropriate training and professional development; ensure accessibility to services; promote inclusive excellence in programming and service delivery; report policy, legal, and regulatory violations; etc.).
- Developing, presenting, and assessing career success and professional development related programs to meet the needs of students and alumni/ae (e.g., administer and interpret or career assessments or arrange them; conduct one-on-one consultations; conduct or arrange workshops focused on interviewing, negotiating, managing conflict, resume writing; present or arrange presentations to classes and student organizations; provide employment and graduate school advice; etc.)
- Supporting, as needed, teaching components (based on qualifications) for the Exploratory course and aid exploratory studies students in making informed decisions regarding major and career selection (e.g., design and implement instructional activities; maintain office hours; invite speakers; archive and share resources; etc.).
- Assisting with planning and programming related to signature campus events such as Orientation, Fall Family Weekend, Homecoming, Big Event, Welcome Week, Cookie Event Tradition, Commencement, etc.
- Proposing and accounting for budgetary and financial resources.
- Directing activities to compile, prepare, and disseminate the annual Graduate First Destination Report (e.g., collaborate with colleges to determine data needs; coordinate with Handshake; disseminate to students; collect and analyze data; draft summary reports; etc.).
- Overseeing student staff (e.g., recruit, hire, mentor, and supervise undergraduate and graduate student employees; delegate work assignments; ensure professional development; handle personnel actions; etc.).
- Collecting, analyzing, and reporting participation, satisfaction, learning, and other outcomes as appropriate.
Events Management (30%)
- Planning, implementing, hosting, and evaluating revenue-generating Career and Graduate School Fairs (e.g., partner with Manager of University Commons, Campus Scheduling, and Events; partner with academic departments, employers, and industry leaders; handle outreach, registration, logistics, and billing; etc.).
Other Value-Added Tasks (10%)
- Attending and serving as a leader in appropriate professional associations to enhance skills, bring and share knowledge related to student engagement and success, and improve visibility and influence of Millikin University (e.g., National Career Development Association; NASPA; etc.).
- Collaborating and partnering with campus offices to achieve student success metrics such as retention, engagement, graduation, and placement.
- Participating in program and service-delivery evaluation and assessment activities.
- Serving on appropriate university or community committees, councils, and boards as recommended by the supervisor or University President.
Minimum Education and Experience
- Bachelor’s degree or the equivalent combination of education, training and experience from which comparable skills can be acquired and
- At least five years of full-time professional experience performing duties related to the position as determined by start and end dates on the résumé. Graduate Assistantships will count as .50 time. Internships and Practica experiences will count as .25 time.
Desirable Education and Experience
- Master’s degree.
- Related experiences in a college or university setting.
- Experience with career fairs, graduate fairs, or other events management.
- Experience or certified in administering MBTI or career-related inventories.
- Experience supervising staff at any professional level.
- Experience facilitating, teaching, and/or developing career programs.
- Experience in student learning assessment or program evaluation.
- Experience developing and managing budgets.
- Experience using software or database platforms related to the position.
- Experience in contract development and/or negotiations.
Required Skills and Abilities:
- Communication skills: Excellent written, oral, and interpersonal communication skills.
- Self-management skills: ability to manage time effectively, learn and contribute to overall departmental tasks and goals.
- Project coordination skills: ability to lead or contribute to planning or organizing projects, programs, services, etc.
- Conflict resolution skills: ability to use interpersonal skills to develop and maintain positive professional relationships and resolve conflict in a team environment and with individuals from various diverse backgrounds and experiences.
- Analytical skills: ability to analyze information and offer sound recommendations.
- Computational skills: ability to perform basic mathematical computations to assist with financial operations and/or data collection, analysis, and reporting.
- Computer skills: proficiency with word processing and spreadsheet software, preferably Microsoft Office, Microsoft Teams, Outlook Calendaring, Office 365.
- Ability to adhere to work attendance requirements.
- Ability to model self-care and well-being for colleagues and, most importantly, students.
- Ability to manage emotions, function effectively, and make sound decisions in stressful and crisis situations.
- Ability to handle multiple projects, services, activities, etc. in a timely and professional manner in a fast-paced and results-oriented environment.
- Ability to promote and achieve diversity, equity, and inclusion of multi-racial/ethnic, low-income, LGBTQ+, veteran, non-traditional, online, disability, first-generation, and others.
- Ability to be flexible, diplomatic, patient, service-driven, and a self-starter.
- Ability to work independently under limited supervision and in teams.
- Ability to make reasoned administrative and procedural decisions and judgments on sensitive and confidential issues.
- Ability to work evening and weekend hours based on operational need.
- Ability to comply with university vehicle-use requirements (some driving may be necessary, including transporting students and staff to approved events).
Desirable Knowledge, Skills, and Abilities:
- Preparatory knowledge: coursework, military, or work-based knowledge of career development theory, effective job search techniques, and labor market trends.
- Software/database systems: Ability to use software/database related to career services (e.g., Handshake, etc.).
- Student knowledge: knowledge of generational college students and the ability to design generation- and audience-specific programs, events, and services.
- Accountability: experience with applying formative, summative, qualitative, and/or quantitative methodologies to assessing student learning outcomes and/or evaluating programs and services.
- Multimedia experience: ability to collaborate on or design brochures, event flyers, and/or newsletters and develop and manage social media accounts.
- Reporting experience: experience with program databases or software programs used to track, monitor, and report services to students.
- Ability to plan and execute programs and services based on social justice, cultural responsiveness, anti-racism, and civility.
- Regulatory knowledge: FERPA.
Examples of Measures of Success:
- Service delivery outcomes.
- Retention rates of participants.
- Graduation rates of participants
- Placement rates.
- Revenue generated.
- Attainment of Student Learning Outcomes.
- Professional development experiences.
The Division of Student Affairs at Millikin University is devoted to student success from enrollment to commencement. We are dynamic, agile, and culturally-responsive. We guide, support, and, on occasion, challenge students as they develop, refine, and pursue their academic, career, and personal endeavors. All staff are responsible for creating a safe, welcoming, diverse, inclusive, respectful, and caring environment for students, colleagues, and visitors. We seek skilled and diverse colleagues who are student-focused, flexible, self-motivated, and will embrace and respect who we are and what we do. We also seek colleagues committed to moving the Division forward towards prominence and influence on campus, nationally, and within the Student Affairs profession.
Before applying, we encourage interested individuals to spend time learning more about who we are, our values, and what we do: https://www.millikin.edu/about/administration/student-affairs.
Manual Dexterity: Dexterity to operate a keyboard
Physical Effort: Occasionally sitting at a desk or table; occasional lifting 25 lbs. or less; intermittently sitting/standing; hearing and visual acuity within normal range; ability to stoop, kneel, and crouch occasionally; high degree of mobility required.
Working Conditions: Typical working conditions found in most administrative work areas; alternative or flexible work schedules.