Division of Enrollment
Position Title: Transfer/Adult student (PACE) Admission Counselor
Department: Office of Admission
FLSA Category: Exempt
Reports to: Dean of Admissions
Works Closely with: Registrar’s Office, Academic Deans and Academic Department Chairs
Position Summary: The Transfer Admission/PACE Counselor at Millikin University will be responsible for recruiting select populations of transfer and adult (PACE) students to Millikin. The position requires excellent communication skills in diverse environments, an ability to build strong relationships, and the ability to work independently to achieve institutional and divisional goals and objectives.
All employees are expected to uphold the values of the University. At Millikin University, we value:
- Commitment to the discovery of knowledge
- Civil debate
- Passion and enthusiasm
- Dignity and respect for individuals
- A diverse and inclusive community
- Integrity and responsibility
- Advancement of the greater good
PRIMARY DUTIES AND RESPONSIBILITIES
- Nurture, build, and sustain ongoing professional relationships with prospective transfer and adult (PACE) students
- Become familiar with the distinctive aspects of the transfer student culture
- Develop relationships with community college advising staff through regularly scheduled visits and routine recruitment updates.
- Seasonal travel will be required for this position, mostly within a 100-mile radius of Millikin University. Limited overnight travel will be required.
- In conjunction with the University Registrar, provide accurate and timely support for transfer students with questions regarding the transferability of courses, academic planning, and the differences between similar academic programs.
- Regularly monitor the inquiry, prospect, application, and deposit data to focus on attaining assigned objectives.
- Monitor the receipt of applications and determine the best course of action for each applicant.
- Use University established standards to document application activity.
- Communicate with prospective students about financial aid, including additional financial resources
- Serve as admission counselor for domestic non-degree seeking and readmit students, in addition to serving transfer and adult (PACE) students.
- Other duties as assigned, including:
- Support day-to-day function of the Admission Office.
- Participate in Admission Office events including visit and freshman registration days.
KNOWLEDGE, SKILLS AND ABILITIES
Requires daily use of Outlook Email, Ellucian (Student Information System), the University’s CRM, MS -Excel, and MS Windows/
This position particularly requires a high aptitude for quickly establishing mutual rapport and comfort when meeting people for the first time in person and on the phone.
This position requires the analytical skills to understand which students are highest priority and why they are highest priority.
The position also requires the analytical ability to plan business travel based on analysis of data about enrollment trends.
- This position requires complex problem solving when making admit/deny decisions about applications for admission.
- Bachelor's degree from an accredited university.
- Ability and desire to effectively and credibly interact with transfer and adult (PACE) students, parents, university faculty, university administrators, and faculty and staff of external colleges/community colleges.
- Ability and desire to articulate key aspects and benefits of a Millikin University education.
- Preference given to candidates with experience or expertise in the following areas: Millikin University curriculum, Illinois community college practices, financial aid, admissions, and recruiting especially transfer and adult students
- Ability to work independently and within a team environment
- Organized, accurate, detail oriented, and extremely timely in customer service and sales situations.
- Ability and willingness to learn and properly use Enrollment technology in routine performance of daily job functions.
- Valid driver's license. Clean driving record.
- Ability and willingness to work M-F 8AM-5PM as well as extended evening and weekend hours as needed, and willingness to travel. Travel schedules and extended hours are based on need, and cycle through the academic year.
- Ability to develop, collect, analyze, and interpret data used for student recruitment.
- Outstanding writing and communication skills pertinent to business correspondence.
- Excellent telephone skills.
- Demonstrated ability to self-manage time, activity, and spending, staying focused on accomplishing objectives.
- Outstanding presentation skills.
- Dexterity to operate a keyboard
- Occasionally sitting at a desk or table
- Occasionally standing or walking
- Intermittently sitting/standing/stooping; occasionally lifting 25 lbs. or more
- Typical working conditions found in most administrative work areas
- Alternative or flexible work schedules
- Extensive travel and/or periodic overnight travel