Rita Wempen, Shilling 106
rwempen@millikin.edu

Responsibilities

•   Supervise the distribution and delivery of media equipment
•   Customer satisfaction of telephone services
•   Evaluate needs for telephone upgrades and services
•   Troubleshoot problems and maintain the existing data and phone connections as needed.
•   Evaluate the need for outsourcing phone repairs
•   Coordinate any repair work or upgrades performed on the phone switch through an outside source
•   Maintain inventory of parts and cards to maintain the phone switch
•   purchase all supplies needed for telephone services
•   Maintain a work order database for phone, cable television and network-related problems
•   Verify and pay all statements and bills incurred by Information Technology from the appropriate accounts
•   Enter monthly Media department charge backs for deposit
•   Provide training to students in Media Services
•   Facilitate campus addresses changes for HR in connection with phone moves
•   Troubleshoot reasons for return mail and correct, when possible, return mail addresses for future use
•   Load updated postal information into the system from the USPS
•   Attend conferences, workshops, seminars etc. as required by the supervisor
•   Assist supervisor with daily tasks as assigned

Education and Training

•   After installation of phone switch in 1985, was trained on the software for programming and installation of phones
•   Completed Basic PBX Administration classes through Consolidated Communications
•   Completed classes on Meridian Mail in order to support the voice mail system

Professional Experience

•   Received 25-year service plaque from Millikin University in 2005
•   Has been at Millikin University for over 32 years
•   Department name has changed over the years, beginning with the Computer Center, and job assignments have been modified to meet the need of the University