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Millikin University - Decatur, IL
Technical Support Specialist I 

Angie Estes, '08
email: aestes@millikin.edu

Essential Responsibilities:
•   Works in rotation with other Technical Support Specialists at the Help Desk answering the Help Desk phone and providing outstanding support for walk in customers
•   Works in rotation with other Technical Support Specialists providing technical support for hardware and software

•  
Interviews, trains, and assists in supervision of student workers along with other technical staff
•   Responsible for training student technicians
•   Originates work orders in JIRA Work Order system

•   Manages end user accounts in JIRA

•   Coordinates and performs training in use of technology for incoming students, staff and faculty

•   Provides training in basic network and selected software to all users

•   Creates and updates technology documentation for prospective/new students and new faculty and staff

•   Assists in updating and maintaining IT website

•   Assists in procurement of campus-wide software for academics and administration

•   Places orders for technology equipment with help and direction from IT staff and director

•   Maintains inventory of IT equipment and software

•   Responsible for completing daily work orders

•   Responsible for delegating appropriate work orders to student technicians

•   Responsible for the workstation support of all faculty, administrative, and student lab computers - hardware and software

•   Responsible for the maintenance of general access lab computers

•   Utilize the work order system to enter work orders for computer hardware and software issues and prioritize and delegate work to student technicians

•   Responsible for all printing services, records, and installations

•   Responsible for the maintenance of the e-mail stations

•   Responsible for the maintenance of the MOCOMPS (Mobile Computers) and multimedia room computers- hardware and software

•   Responsible for the organization and maintenance of the work room and its contents

•   Responsible for  assisting students with personally owned computers to ensure access to the Millikin Network

•   Provides assistance to other areas of IT where appropriate and needed

•   Responsible for troubleshooting and supporting data/phone connections in campus buildings in conjunction with the Network Services Team


Education

Millikin University, Decatur     3.61/4.0 GPA
Bachelors of Science, Organizational Leadership

 
 
Millikin University - Decatur, IL
 
Millikin University - Decatur, IL
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